San Antonio Emergency Radiov1.4

Released December 11, 2017Redesign

iOS

The recent redesign failed to improve the user experience, resulting in a 1.1 star decline in average ratings on iOS. Users report that the update introduced new geographic data inaccuracies while failing to resolve existing connectivity errors. The net impact is negative, though the small sample size warrants further monitoring.

What changed

UXComplete visual overhaul of the application
UXInterface updated for better intuitiveness

Reception

35/ 100 impact scoreNegative

What worked

UX
no_evidence

What didn't

UX
backfired
The visual overhaul and interface updates failed to address connectivity issues and introduced geographic data inaccuracies.

Marlvel takeaways

Prioritize a hotfix to resolve geographic data mismatches that display incident reports from incorrect regions.
Investigate the persistence of connectivity issues that remain unresolved despite the recent interface redesign.
Increase monitoring of user feedback channels to compensate for the low volume of post-update review data.

Original release notes

All new look. More intuitive interface.