Sangoma Talk is a softphone client for iOS that routes business phone extension calls to mobile devices.
Product velocity
Maintenance
Daily rank 🇺🇸
—
Productivity
Sentiment
3.1
92 reviews
Nemesis
Fragmented field
The App DNA
What makes this app unique?
Users hire this app to maintain a professional business presence while working remotely, ensuring they remain reachable via their office extension.
For Business professionals and enterprise teams requiring integrated voice, video, and collaboration tools that sync with office extensions.
What does it look like?
Key features
Routes business phone extension calls to mobile devices for remote connectivity.
Runs Sangoma calling and collaboration features directly inside the Microsoft Teams environment.
Real-time meeting summarization and transcription powered by AI.
How much does it cost?
Subscription-based model tied to broader Sangoma UCaaS platform, no separate app license required.
Velocity
Maintenance developmentperformanceShow more...
Sangoma Talk is currently in a maintenance phase, with the latest release occurring 171 days ago. The development history shows a single update focused exclusively on bug fixes, indicating a lack of active feature development or live operations. Given the significant gap since the last update, the app's development momentum is currently stagnant.
Who built it?
User Sentiment
What do users think recently?
The recent review mood reads mixed. Users appreciate business professionals appreciate the ability to make work calls using their desk number while mobile and high audio quality during business calls provides a reliable experience for remote communication needs.
How are ratings & reviews evolving?
What users say, by theme
- Business professionals appreciate the ability to make work calls using their desk number while mobile
- High audio quality during business calls provides a reliable experience for remote communication needs
- Incoming calls fail to trigger notifications or ring unless the application remains actively open
45 of 45 recent reviews analyzed · high confidence · Mixed overall
Read the full review analysisUnlock 2 more frustration themes and 2 user requests, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Sangoma Talk
How's the Productivity market?
Sangoma Talk is a productivity tool included with Sangoma UCaaS subscriptions. Its market position relies on deep integration with office extensions, though the 3.14-star rating indicates significant friction in core call-handling reliability.
The rivals identified
The Analyst's Read
Key takeaways for Sangoma Talk
Where is it heading?
The softphone market is consolidating around high-reliability notification performance, and Sangoma Talk's current maintenance-mode posture leaves it vulnerable to churn. The PM must shift resources from feature expansion to core stability to prevent further rating erosion.
- The latest update failed to resolve background notification issues, which compounds the rating drag already visible on the platform.
- The 5-month update cadence indicates the product is in maintenance-mode, leaving it exposed to rivals with more frequent stability cycles.
The SWOT
- Microsoft Teams integration functions as a B2B distribution barrier
- High audio quality sustains core business utility
- Wearable integration would resolve primary missed-call frustration
- Dark mode implementation would align with modern UI standards
Next best moves
Ship background notification fixes because they are the #1 complaint theme → improve retention baseline
+ 1 more prioritized moveThe counter-intuitive read
The app's lack of a standalone consumer-facing roadmap is a strength…
Read the full takeSince the last report: The product remains in a stagnant maintenance phase, but the analytical framework has shifted to emphasize the churn risks associated with the lack of regular stability updates.
Bottom line
Sangoma Talk provides essential extension mobility for UCaaS subscribers, but the persistent failure of background notifications undermines its core business utility, so the PM must prioritize notification reliability to prevent churn to more stable competitors.
Unlock 3 critical frictions, 1 market threat, 1 more prioritized move and the analyst’s take.
Access the full report for freeSources
- [1] App Store, source
Report last updated