High confidence · 51 reviews analyzed · Based on 51 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate loyalty rewards program incentivizes repeat visits through double points for personal cup usage and friendly service at physical locations maintains a positive brand connection for daily customers, but report frequent application crashes during order placement prevent users from completing mobile transactions and location services failure prevents users from finding stores or placing mobile orders.
Rating: 4.8
Reviews: 51
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(1.5M)Current version
2.6/ 5
-2.3 vs overall
★★★★★★
(9)Main signal post-update: frequent application crashes during order placement prevent users from completing mobile transactions.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Loyalty rewards program incentivizes repeat visits through double points for personal cup usage
- “Users appreciate the point accumulation system for coffee purchases”
- “Personal cup usage is highlighted as a positive driver for both savings and sustainability”
- Friendly service at physical locations maintains a positive brand connection for daily customers
- “Staff interactions at drive-thru windows are frequently cited as a highlight”
- “Personalized touches on beverage cups contribute to customer satisfaction”
Complaint
Common complaints
- Frequent application crashes during order placement prevent users from completing mobile transactions
- “Users report the app force closes immediately upon selecting items or adding to cart”
- “Technical instability renders the ordering feature unusable for a significant portion of the user base”
- Location services failure prevents users from finding stores or placing mobile orders
- “The application fails to detect nearby stores despite location permissions being granted”
- “Users consistently encounter error messages stating online ordering is unavailable for all nearby locations”
Request
Most requested
- Granular drink customization options are requested to restore previous beverage preparation standards
- “Users want the ability to specify ice levels and milk ratios that were previously available”
- “Customers request consistent customization features across all beverage types”