High confidence · Latest 82 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate core communication functionality provided reliable business connectivity for long-term users prior to recent migration, but report forced migration to the new messaging product causes total loss of access to business numbers.
Rating: 3.6
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(50K)Current version
4.7/ 5
+0.1 vs overall
★★★★★★
(44K)Main signal post-update: core communication functionality provided reliable business connectivity for long-term users prior to recent migration.
Review themes
Praise
What users love
- Core communication functionality provided reliable business connectivity for long-term users prior to recent migration
- “Users report the service functioned effectively for business needs over multi-year periods”
- “Some users highlight the utility of separating personal and professional lines”
Complaint
Common complaints
- Forced migration to the new messaging product causes total loss of access to business numbers
- “Users report being locked out of their accounts during the transition process”
- “Business owners cite significant financial losses due to inability to receive calls or texts”
Request
Most requested
- Transparent communication and reliable support during the mandatory service migration process
- “Users request clear timelines for number porting and service restoration”
- “Requests for accessible customer support that can resolve account access issues”