Low confidence · Latest 62 of 97 total reviews analyzed · Based on 97 reviews. Signal may be noisy.

Frustrated

Recent user voice shows a frustrated sentiment. Users appreciate channel management features provide effective synchronization of booking calendars across multiple rental platforms and responsive customer support team provides assistance in multiple languages for complex configuration issues, but report frequent application crashes and login failures prevent access to essential booking management tools and unintuitive calendar interface design hinders quick navigation and manual entry of booking data.

Rating: 4.6

Reviews: 97

Confidence: low

How did the latest release land?

Overall
4.6/ 5
(18)
Current version
4.6/ 5
0.0 vs overall
(18)
Main signal post-update: channel management features provide effective synchronization of booking calendars across multiple rental platforms.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Review themes

Praise

What users love

  • Channel management features provide effective synchronization of booking calendars across multiple rental platforms
    • Users report successful automation of availability across various booking sites
    • Property managers value the time saved by centralizing booking data
  • Responsive customer support team provides assistance in multiple languages for complex configuration issues
    • Support is cited as helpful and multilingual when reachable
    • Users appreciate the direct assistance provided for setup hurdles
Complaint

Common complaints

  • Frequent application crashes and login failures prevent access to essential booking management tools
    • Users report being unable to pass the login screen or experiencing sudden app termination
    • Persistent error messages block access to the calendar and booking details
  • Unintuitive calendar interface design hinders quick navigation and manual entry of booking data
    • The current calendar layout is described as difficult to navigate compared to previous versions
    • Users struggle with the lack of horizontal scrolling and clear date visibility
  • Subscription costs and monetization pressure feel disproportionate to the current level of application stability
    • Users express frustration regarding price increases paired with perceived decline in software quality
    • The combination of subscription fees and transaction commissions is viewed as unattractive for small operators
Request

Most requested

  • Implementation of a guest blocklist feature to prevent specific problematic individuals from rebooking
    • Users request a mechanism to flag and restrict repeat bookings from specific guests
  • Native support for tablet screen sizes to improve workspace utility for property managers
    • Users report the app does not scale correctly on larger displays like iPads

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Smoobu | Vacation Rental App, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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