SMOU - Mobility Servicesv6.14.2

Released July 27, 2026Redesign

iOS Android

The latest redesign for SMOU resulted in a strongly negative impact, marked by a 0.44 star decline in Android ratings. Users report increased crash frequency and difficulty navigating the new mobility screens, which obscure essential availability data. The update failed to meet its performance and usability goals, leading to a net negative sentiment shift.

What changed

UXIntroduced a new design for Public Transport and shared mobility screens.
UXEnhanced the visual interface for finding carsharing, motosharing, and bike sharing options.
PerformanceResolved minor bugs to improve overall app stability.

Reception

25/ 100 impact scoreStrongly Negative

What didn't

UX
backfired
The redesign of mobility screens triggered a 0.44 star decline in Android ratings and introduced navigation friction.
Performance
backfired
Stability regressions following the update resulted in increased application crashes.

How it played out

Retrospective analysisSeptember 4, 2026

The average rating declined by 0.44 stars on Android following the redesign, as users report increased crash frequency and difficulty navigating the new mobility screens. The update failed to address long-standing usability concerns, with reviewers noting that the interface changes further obscure essential availability information. Momentum is weakening as the latest build introduces new stability regressions alongside existing functional gaps.

-0.44 ★

Sentiment shift

New complaints (3)

Increased application crashes and instability following the latest interface redesignmediumversion-tied

Excessive app size impacting storage for parking and mobility taskslowversion-tied

Missing consumption data visibility in the updated mobility screenslowversion-tied

Marlvel takeaways

Address stability regressions causing increased crash frequency on Android to recover the 0.44 star rating drop.
Restore visibility of consumption data in mobility screens to resolve user complaints regarding obscured information.
Investigate the increased application size reported by users to prevent further storage-related churn.

Original release notes

Enjoy a refreshed experience! We've introduced a new design across the Public Transport screens and shared mobility services. Finding carsharing, motosharing and bike sharing options is now easier, more intuitive and more visual, helping you find the transport you need more quickly.

This update also includes minor bug fixes to make getting around with the app even better.