SNCB/NMBS: Timetable & ticketsv8.6.0

Released June 2, 2026Major

iOS Android

The latest major update resulted in a 0.05 star rating decline, driven by severe stability regressions that prevent the app from launching. While account reactivation flows show improvement, these gains are negated by high-frequency complaints regarding app freezes and session data loss. The overall impact is negative due to the degradation of core functionality.

What changed

New featureAdded Shortcuts Widget to launch favorite routes from the home screen
UXItineraries for cancelled trains are now accessible instead of showing an error message
UXIncluded platform zone information in screen reader announcements for better accessibility
PerformanceResolved issues with payments, vouchers, and Flex pass
PerformanceGeneral stability improvements

Reception

32/ 100 impact scoreNegative

What worked

UX
Users report improved flow for account reactivation and ticket purchasing processes.

What didn't

Performance
backfired
Stability regressions cause the app to freeze on the opening screen or fail to progress past initial setup.
New feature
no evidence
The addition of the Shortcuts Widget did not generate positive sentiment or offset the decline in stability.

How it played out

Retrospective analysisSeptember 4, 2026

The overall rating declined by 0.05 stars following the update, driven by persistent login failures and new stability regressions that prevent the app from launching. While some users report improved flow for account reactivation, these gains are overshadowed by critical defects that force users to abandon the app during essential travel preparation. Momentum is weakening as technical instability remains the primary barrier to basic functionality.

-0.05 ★

Sentiment shift

New praises (1)

Account reactivation and ticket purchasing processes are described as intuitive and fastlowversion-tied

New complaints (3)

App freezes on the opening screen or fails to progress past initial setuphighversion-tied

Search results and active trip information disappear when switching between applicationsmediumversion-tied

Accessibility issues due to lack of dynamic text resizing in input fieldslowversion-tied

Marlvel takeaways

Address the critical launch-time stability regressions that force users to abandon the app during travel preparation.
Investigate the data persistence issue where active trip information disappears when users switch between applications.
Resolve the accessibility barrier created by the lack of dynamic text resizing in input fields.

Original release notes

What's new in 8.6.0 ?

Shortcuts Widget: Add your favourite routes to your home screen and launch the route planner in one tap

Cancelled trains: itinerary now accessible instead of error message

Accessibility: platform zone information now included in screen reader announcements

Bug fixes: payments, vouchers, Flex pass & general stability improvements