High confidence · Latest 60 of 207 total reviews analyzed

Mixed

Recent user voice shows a mixed sentiment. Users appreciate beautifully presented events and intuitive booking flows create a high-quality member experience, but report feature parity gap between platforms prevents android users from accessing essential house services.

Rating: 4.9

Reviews: 207

Confidence: high

How did the latest release land?

Overall
4.9/ 5
(17K)
Current version
4.9/ 5
+0.0 vs overall
(16.6K)
Main signal post-update: beautifully presented events and intuitive booking flows create a high-quality member experience.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Review themes

Praise

What users love

  • Beautifully presented events and intuitive booking flows create a high-quality member experience
    • Users appreciate the visual design and ease of booking events
    • Members find the interface convenient for managing reservations
Complaint

Common complaints

  • Feature parity gap between platforms prevents Android users from accessing essential house services
    • Android users report missing payment functionality and inability to view credit
    • Lack of feature parity compared to the iOS version causes significant frustration
Request

Most requested

  • Full implementation of mobile payment functionality for Android members to match iOS capabilities
    • Users consistently request the ability to pay for tabs via the app
    • Members express dissatisfaction with carrying physical cards for house payments

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Soho House, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0