High confidence · Latest 100 of 3.4M total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate physical service and product quality and new rewards system, but report removal of 1/2 price drinks and login and authentication failures.
Rating: 4.9
Reviews: 3.4M
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(3.4M)Current version
4.9/ 5
+0.1 vs overall
★★★★★
(2.6M)Main signal post-update: physical Service and Product Quality.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Physical Service and Product Quality
- “Delivered order with a smile.”
- “the drinks are always great”
- New Rewards System
- “Love the new app!!! Love the point system and how easy the app is to navigate!!”
Complaint
Common complaints
- Removal of 1/2 Price Drinks
- “The removal of half priced drinks pretty much kills any reason to have this app.”
- Login and Authentication Failures
- “Haven't been able to log in through Facebook for months.”
- “it says my 10 digit # exceeds 10 digits.”
- Technical Stability and Ordering Errors
- “just kept charging my card when placing the order but saying you're having technical difficulties”