The recent redesign resulted in a sharp decline in user sentiment, with the average rating falling by 0.83 stars. Technical regressions, specifically authentication failures and broken navigation paths, have created critical barriers to core utility functions. The update is currently failing to meet its intent of improving account management.

Introducing the new Spark app.

We've redesigned the Spark app to make everyday tasks faster and easier.

This update includes:

• A fresh new look and easier navigation
• Improved usage, billing and roaming experiences
• A personalised Home screen with relevant updates and next steps
• Faster access to help and support for common issues
• Easier account management, including switching between plans and accounts
• Improved onboarding to help you get started faster

We're just getting started. More personalised and proactive features are coming soon.