High confidence · Latest 120 of 297 total reviews analyzed
Recent user voice shows a upset sentiment. Users appreciate convenience of ordering ahead remains a primary driver for loyal users who value time efficiency, but report authentication failures and login loops prevent users from accessing accounts and earned rewards post-update and application crashes and rendering errors make the interface unusable for a significant portion of the user base.
Rating: 4.5
Reviews: 297
Confidence: high
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Convenience of ordering ahead remains a primary driver for loyal users who value time efficiency
- “Users appreciate the ability to skip store lines when the system functions correctly”
- “Mobile ordering is frequently cited as a convenient way to pick up meals on a schedule”
Common complaints
- Authentication failures and login loops prevent users from accessing accounts and earned rewards post-update
- “Users report being unable to sign in or reset passwords after the latest release”
- “Account creation attempts fail because phone numbers are flagged as already in use”
- Application crashes and rendering errors make the interface unusable for a significant portion of the user base
- “Multiple reports of the app crashing immediately upon opening on both platforms”
- “UI elements overlap or disappear, leaving screens blank and preventing checkout completion”
Most requested
- Reliable account recovery and password reset functionality to restore access to existing rewards and points
- “Users request a fix for the broken email verification and password reset flow”
- “Customers want a way to merge accounts or recover access to saved rewards”