Subway® user reviews, decoded
High confidence · Latest 120 of 4.2K total reviews analyzed
Fresh user feedback skews upset. Users appreciate mobile ordering provides a time-saving convenience for customers who want to bypass long in-store queues, but report device incompatibility errors following the latest update prevent long-term users from accessing their accounts and rewards.
Rating: 4.8
Reviews: 4.2K
Confidence: high
The latest update failed to resolve persistent login and cart errors, while simultaneously introducing widespread device incompatibility that has significantly increased negative sentiment.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Mobile ordering provides a time-saving convenience for customers who want to bypass long in-store queues
Common complaints
- Device incompatibility errors following the latest update prevent long-term users from accessing their accounts and rewards
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 4,194 reviews. Updated regularly.