High confidence · Latest 100 of 14.5K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate emergency alerts and data visualization, but report login and connectivity failures and feature regression and redesign.
Rating: 4.7
Reviews: 14.5K
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(14.5K)Current version
4.7/ 5
0.0 vs overall
★★★★★★
(14.5K)Main signal post-update: emergency Alerts.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Emergency Alerts
- “This app has saved me from low blood sugar while I’m sleeping multiple times. I love the customizability and reliability of the phone calls and texts.”
- Data Visualization
- “I love having an old phone set up as a sugar clock :) Sugarmate makes this nightmare slightly less awful”
Complaint
Common complaints
- Login and Connectivity Failures
- “App activates but gets stuck at Login and New User. Neither option works.”
- “Keeps giving me the error message that something went wrong and to try again later.”
- Feature Regression and Redesign
- “The new, redesigned (read: dumbed-down) version of the app removed all of the Shortcuts integrations that I relied on.”
- “They’ve deleted the widget that lets you quickly see your blood sugar.”