Low confidence · Latest 61 of 104 total reviews analyzed · Based on 104 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate simple booking process allows users to secure tee times without excessive navigation or friction and responsive customer service team resolves booking errors and refund requests with high efficiency, but report inaccurate tee time availability causes users to arrive at courses that are closed or overbooked and restrictive gift card usage policies prevent users from applying full balances toward booking fees.
Rating: 4.8
Reviews: 104
Confidence: low
How did the latest release land?
Overall
4.8/ 5
★★★★★
(3.1K)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(2K)Main signal post-update: simple booking process allows users to secure tee times without excessive navigation or friction.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Simple booking process allows users to secure tee times without excessive navigation or friction
- “Users report the booking flow is straightforward and pain-free”
- “The interface is described as easy to use for selecting and purchasing times”
- Responsive customer service team resolves booking errors and refund requests with high efficiency
- “Support staff are praised for quickly fixing booking mistakes and issuing refunds”
- “Users highlight positive experiences with human operators when issues arise”
Complaint
Common complaints
- Inaccurate tee time availability causes users to arrive at courses that are closed or overbooked
- “Users report arriving at golf courses only to find the facility closed or the time sold out”
- “Frequent error messages appear when attempting to book times that show as available”
- Restrictive gift card usage policies prevent users from applying full balances toward booking fees
- “Customers report being unable to use gift cards for the full amount of their reservation”
- “Users express frustration over limitations on how much of a gift card can be applied”
- Persistent UI regressions reset search filters and dates when users navigate away from the app
- “Leaving the app to check other information causes the search criteria to reset unexpectedly”
- “Users find it frustrating to re-enter filters and dates after switching tasks”
Request
Most requested
- Integration with mobile calendar apps to automatically sync booked tee times for users
- “Users request the ability to add bookings directly to their personal calendar”