Sutter Health My Health Online user reviews, decoded
High confidence · Latest 62 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Review voice lately leans mixed. Users appreciate accessing lab results and appointment schedules directly provides patients with helpful health management tools and direct messaging with medical providers allows patients to communicate effectively regarding their ongoing care plans, but report navigation through the app is convoluted and hides basic functions behind multiple unclear steps.
Rating: 4.1
Reviews: 99
Confidence: high
The latest update did not resolve core navigation and communication complaints, which remain active and prominent in recent user feedback.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Accessing lab results and appointment schedules directly provides patients with helpful health management tools
- Direct messaging with medical providers allows patients to communicate effectively regarding their ongoing care plans
- Face recognition login makes accessing sensitive medical records effortless and secure for mobile users
Common complaints
- Navigation through the app is convoluted and hides basic functions behind multiple unclear steps
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 99 reviews. Updated regularly.