High confidence · Latest 100 of 152 total reviews analyzed · Based on 152 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate high speed and reliable file sharing capabilities keep power users engaged in daily communication, but report unexpected sms verification fees post-update create significant friction for new and returning account holders.
Rating: 4.2
Reviews: 152
Confidence: high
How did the latest release land?
Overall
3.9/ 5
★★★★★
(16.9M)Current version
4.2/ 5
+0.3 vs overall
★★★★★
(527)Main signal post-update: high speed and reliable file sharing capabilities keep power users engaged in daily communication.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- High speed and reliable file sharing capabilities keep power users engaged in daily communication
- “Users frequently mention the speed of sending photos and videos”
Complaint
Common complaints
- Unexpected SMS verification fees post-update create significant friction for new and returning account holders
- “Multiple reports of being asked to pay for verification codes”
Request
Most requested
- Transparent communication regarding account status and the removal of unexpected verification fees for users
- “Users request clarity on why they are being charged”