Low confidence · 51 reviews analyzed · Based on 51 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate responsive and helpful customer support team provides reliable assistance for technical issues around the clock, but report frequent application crashes and connectivity failures prevent drivers from maintaining accurate electronic logs during shifts.
Rating: 3.5
Reviews: 51
Confidence: low
How did the latest release land?
Overall
3.5/ 5
★★★★★★
(306)Current version
1.0/ 5
-2.5 vs overall
★★★★★
(1)Main signal post-update: frequent application crashes and connectivity failures prevent drivers from maintaining accurate electronic logs during shifts.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Responsive and helpful customer support team provides reliable assistance for technical issues around the clock
- “Users frequently mention the 24/7 support team as a primary reason for satisfaction”
- “Support staff are described as professional and effective at resolving remote connectivity problems”
Complaint
Common complaints
- Frequent application crashes and connectivity failures prevent drivers from maintaining accurate electronic logs during shifts
- “Users report the app freezes or closes unexpectedly during active driving sessions”
- “Persistent connection issues between the mobile device and the engine hardware are a recurring pain point”
Request
Most requested
- Livestock haulers require specific agricultural duty status settings to comply with industry-specific hours of service regulations
- “Users specifically request the addition of agricultural exemption settings for livestock transport”