High confidence · Latest 100 of 1.3M total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate rewards program value, but report payment & transaction failures and broken cart & checkout flow.
Rating: 4.7
Reviews: 1.3M
Confidence: high
How did the latest release land?
Overall
4.3/ 5
★★★★★★
(1.3M)Current version
4.7/ 5
+0.3 vs overall
★★★★★★
(1.1M)Main signal post-update: rewards Program Value.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Rewards Program Value
- “great rewards also good for people who really like tacobell”
- “good app, rewards are great”
Complaint
Common complaints
- Payment & Transaction Failures
- “takes the money from your bank account, but does not process the order.”
- “App will not take any payment method whatsoever.”
- “A temporary charge is posted, & the order is not completed.”
- Broken Cart & Checkout Flow
- “no way to view or find a shopping cart.”
- “checkout button never appears.”
- “won’t add my food to my cart regardless of the method I use.”