High confidence · Latest 120 of 297 total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate convenient curbside pickup and delivery services save time for busy families and multitaskers, but report inaccurate online inventory and stock status lead to order cancellations and customer frustration.
Rating: 4.9
Reviews: 297
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(7.1M)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(6.7M)Main signal post-update: convenient curbside pickup and delivery services save time for busy families and multitaskers.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch5 releases in range
Review themes
Praise
What users love
- Convenient curbside pickup and delivery services save time for busy families and multitaskers
- “Users frequently cite curbside pickup as a primary reason for shopping”
- “Delivery options are described as a significant time saver for parents”
Complaint
Common complaints
- Inaccurate online inventory and stock status lead to order cancellations and customer frustration
- “Users report items marked as in-stock are unavailable upon arrival”
- “Frequent order cancellations disrupt the shopping experience for delivery customers”
Request
Most requested
- Enhanced filtering options to exclude online-only items from in-store pickup search results
- “Users want to filter by in-stock status to avoid seeing unavailable items”
- “Shoppers request clearer separation between store-pickup and shipping-only inventory”