High confidence · Latest 102 of 150 total reviews analyzed · Based on 150 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate fast file sharing and messaging capabilities provide a reliable communication experience for daily users, but report unexpected sms verification fees and account access barriers frustrate users attempting to log in.
Rating: 3.9
Reviews: 150
Confidence: high
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch3 releases in range
Review themes
Praise
What users love
- Fast file sharing and messaging capabilities provide a reliable communication experience for daily users
- “Users frequently mention the speed of sending photos and videos”
- “The application is described as a fast and secure tool for daily communication”
Complaint
Common complaints
- Unexpected SMS verification fees and account access barriers frustrate users attempting to log in
- “Multiple reports of being asked to pay a fee to receive a verification code”
- “Users express confusion and anger regarding sudden charges for account access”
Request
Most requested
- Transparent customer support and accessible appeal processes for account recovery and ban disputes
- “Users request assistance with restoring access to lost channels and accounts”
- “Frustration is high regarding the lack of response from support services”