Low confidence · Latest 62 of 98 total reviews analyzed · Based on 98 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate initial user experience provided value through mobile messaging and customer contact tools, but report persistent video upload failures and network instability disrupt daily service department workflows and frequent application crashes and freezing during core tasks like scanning or login.
Rating: 1.8
Reviews: 98
Confidence: low
How did the latest release land?
Overall
1.8/ 5
★★★★★
(231)Current version
1.9/ 5
+0.1 vs overall
★★★★★
(96)Main signal post-update: initial user experience provided value through mobile messaging and customer contact tools.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Initial user experience provided value through mobile messaging and customer contact tools
- “Early adopters found the messaging features helpful for dealership communication”
- “Users previously valued the ability to stay connected with customers while away from desks”
Complaint
Common complaints
- Persistent video upload failures and network instability disrupt daily service department workflows
- “Videos frequently fail to upload or show as successful when they are not present in the system”
- “Users report extreme frustration with inconsistent connectivity and long processing times for media”
- Frequent application crashes and freezing during core tasks like scanning or login
- “The app consistently closes or freezes when attempting to access work orders or camera features”
- “Users report needing to repeatedly reinstall or restart the application to perform basic functions”
Request
Most requested
- Implementation of a manual data deletion tool to manage local storage consumption
- “Users request a way to clear stored video files that occupy significant device storage space”