High confidence · Latest 100 of 93K total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate reservation convenience and membership value, but report booking & membership bugs and payment & credit limitations.
Rating: 4.9
Reviews: 93K
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(93K)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(84.7K)Main signal post-update: reservation Convenience.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Reservation Convenience
- “I love using this app to reserve my day ahead of time”
- “This app makes is easy to schedule! I’ve used it in a couple of states I’ve visited.”
- Membership Value
- “I love going with my friends with the $20/mo subscription, it’s actually such a good deal”
Complaint
Common complaints
- Booking & Membership Bugs
- “I'm trying to schedule the 1 hour booth that I get with my membership... but it comes up as unavailable.”
- “I have been trying to purchase a membership in the app and an error comes up stating for me to try again.”
- Payment & Credit Limitations
- “there is no option to reserve and book the bay with using this credit [account balance].”
- “Can't figure how to actually use the $100s of dollars on my account to reserve a time.”