Track My Pension is a non-transactional utility for Willis Towers Watson pension scheme members to view account balances and projected benefits on iOS.
The App DNA
What makes this app unique?
The app removes the friction of logging into the ePA website for routine balance checks, but technical instability currently prevents users from reaching that benefit.
For Defined contribution pension scheme members administered by Willis Towers Watson whose employers have enabled mobile access.
Key features
Displays current account balance and fund type distribution on the home screen.
Calculates estimated retirement income based on current scheme data.
Visualizes fund performance over specific periods alongside current invested balance.
How much does it cost?
The app functions as a non-transactional utility for existing B2B pension clients, requiring no direct consumer payment.
Velocity
Maintenance developmentperformanceShow more...
The app maintains a maintenance-level velocity, shipping approximately one release every two months. Development is currently focused exclusively on performance and stability, with no new features or content updates identified in the recent history. The latest release, which occurred 60 days ago, consisted solely of minor bug fixes and performance improvements. This cadence suggests a stable, low-intensity development cycle.
Who built it?
User Sentiment
What do users think recently?
Fresh user feedback skews upset.
How are ratings & reviews evolving?
What users say, by theme
- Persistent application crashes upon launch prevent users from accessing the interface or logging in
8 of 8 recent reviews analyzed · limited sample · Upset overall
Read the full review analysisUnlock 2 more frustration themes, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Track My Pension
How's the Finance market?
The app maintains a 1-star rating across 14 total ratings, reflecting a critical failure to maintain basic functionality. The lack of updates beyond maintenance bug fixes signals a low-priority status within the broader Willis Towers Watson digital portfolio.
Read the market outlookThe rivals identified
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Access the full report for freeThe Analyst's Read
Key takeaways for Track My Pension
Where is it heading?
The outlook for Track My Pension is declining due to sustained technical instability that prevents core utility. Without a shift from maintenance-only bug fixes to a proactive stability audit, the app will continue to accumulate negative sentiment and brand drag for the developer.
- Persistent launch-time crashes prevent user access, which erodes trust in the Willis Towers Watson digital service offering.
- The 60-day maintenance cadence fails to resolve recurring stability issues, signaling a lack of active investment in the mobile channel.
The SWOT
- Deep integration with Willis Towers Watson ePA pension administration systems
- Biometric login (Face ID/Touch ID) implementation provides a secure, low-friction entry point if stability is restored
Next best moves
Audit launch-sequence code because users report immediate crashes on startup → restore basic app access
The counter-intuitive read
Restoring stability is a higher-impact lever than adding new features…
Read the full takeSince the last report: The application's competitive position remains stagnant due to persistent launch-time crashes, though the documentation of onboarding requirements and SWOT analysis has been updated to reflect a clearer understanding of the product's maintenance-only status.
Bottom line
Prioritize a stability-focused sprint to resolve launch-time crashes, as the current technical failure prevents the app from delivering its core value to pension scheme members.
Unlock 2 critical frictions, 1 market threat and the analyst’s take.
Access the full report for freeSources
- [1] App Store reviews, source
Report last updated