High confidence · Latest 100 of 2.3M total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate ease of use and booking efficiency, but report refund difficulties and inadequate customer support.
Rating: 4.8
Reviews: 2.3M
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(2.3M)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(5.3K)Main signal post-update: ease of Use.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Use
- “easy to use”
- “user friendly”
- “simple and convenient”
- Booking Efficiency
- “Quick, easy—and everything works!”
- “Fast, easy and honest”
Complaint
Common complaints
- Refund Difficulties
- “very poor refund service”
- “mau refund aja ribet amat”
- “Worst refund experience”
- Inadequate Customer Support
- “I can’t reach a human—only AI”
- “CS nya BOT semua”
- “CSnya terlalu template”
- Deceptive Practices
- “Tombol untuk asuransi keterlambatan sudah aktif terlebih dahulu”
- “Beware of Traveloka adding insurance to hotel booking”