Uber Eats: Food and Grocery user reviews, decoded
High confidence · Latest 120 of 8.1K total reviews analyzed
Fresh user feedback skews upset. Users appreciate occasional food deliveries arrive hot and ahead of schedule when the courier follows specific delivery instructions, but report automated customer support systems consistently deny refund requests for missing items or cold food deliveries.
Rating: 4.6
Reviews: 8.1K
Confidence: high
The latest update failed to address the primary complaints regarding automated support and fee transparency, as these issues remain the dominant themes in post-update reviews.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Occasional food deliveries arrive hot and ahead of schedule when the courier follows specific delivery instructions
Common complaints
- Automated customer support systems consistently deny refund requests for missing items or cold food deliveries
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 8,072 reviews. Updated regularly.