MARLVEL

UPserve vs its rivals

Side-by-side comparison against UPserve's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

UPserve
This App
Lavu POS
Nemesis
NCR Aloha Mobile
Contender
Herohomepos Restaurant Pos
Contender
Redbox Merchant
Contender
Quero Delivery para Parceiros
Contender
Popmenu for Owners
Peer
Lightspeed - Self-Order Menu
Peer
Daim
Peer
iikoWaiter
Peer
Core Identity
DeveloperEnterprise HUGE Co., Ltd.LavuNCR Voyix CorporationXiangyong ChenOneworld Information Technology Co., LtdQuero Delivery LabsPopmenuLightspeed Commerce Inc.Sedat Cakmakiiko
CategoryBusinessBusinessBusinessFood & DrinkBusinessUtilitiesBusinessBusinessFood & DrinkBusiness
PlatformiOS, AndroidiOSiOSiOS, AndroidAndroid, iOSiOSiOS, AndroidiOSiOS, AndroidAndroid, iOS
Store Metrics
Rating0.0 / 52.8 / 53.7 / 55.0 / 55.0 / 55.0 / 54.4 / 53.7 / 55.0 / 54.2 / 5
Ratings Count08174812831489
PriceFreeFreeFreeFreeFreeFreeFreeFreeFreeFree
Release DateOct 25, 2023Mar 16, 2019Feb 11, 2014Jul 4, 2018May 15, 2024Mar 4, 2022Jan 14, 2020Feb 20, 2017Oct 14, 2025May 2, 2013
Last UpdatedMar 25, 2026Apr 28, 2026Nov 8, 2019Aug 27, 2025Apr 16, 2026Apr 17, 2026May 11, 2026Apr 20, 2026Nov 8, 2025Apr 20, 2026
Sentiment & Reviews
Sentiment-mixed----negative---
Score-55/100----25/100---
Praises-
  • Comprehensive management suite
----
  • Omnichannel marketing tools allow restaurants to manage menu pricing and inventory updates efficiently
  • Responsive customer support teams provide helpful guidance during complex navigation or setup tasks
---
Complaints-
  • Technical instability
----
  • Application fails to load or progress beyond the login screen on mobile devices
  • Performance degradation and frequent connection timeouts occur during standard application usage sessions
  • Authentication persistence failures force users to re-enter credentials repeatedly during daily use
---
Requests----------
Strategic Intel
Strengths
  • HOLD&FIRE function provides superior timing control for complex table service environments
  • Offline-sync mechanism ensures operational continuity during network outages
  • Cloud-native architecture enables rapid deployment for independent restaurants
  • Marty AI provides automated financial leak detection
  • Enterprise-grade reliability via Aloha POS integration
  • Multi-hardware support for mixed-environment deployments
  • Simple interface reduces staff training time for quick-service environments
  • Multi-industry configuration supports diverse business models
  • Remote support integration lowers technical barrier for small owners
--
  • Centralized dashboard reduces administrative friction across multiple digital marketing channels
  • Direct support chat integration lowers service recovery churn
-
  • Simplified interface reduces merchant onboarding friction
-
Weaknesses
  • Missing inventory management tools compared to Heard Hospitality
  • No native loyalty or customer engagement features
  • Zero rating count indicates low market penetration
  • 2.77-star rating indicates significant technical friction
  • Lack of robust offline mode compared to UPserve
  • Interface design lacks modern usability standards
  • No feature updates since 2019
  • High barrier to entry via mandatory backend licensing
  • No inventory tracking capabilities
  • Lacks offline mode for business continuity
  • No integrated loyalty or customer engagement tools
--
  • Critical post-login hang prevents access to core features
  • Session persistence failures force repeated credential entry
  • High latency during standard usage sessions
-
  • Zero revenue model limits long-term sustainability
  • Lacks multi-location management tools
-
Pricingfreesubscriptionpaidfreefreefreesubscriptionfreefreefree
MomentumMaintenanceMaintenanceZombieMaintenanceActive-Maintenance-MaintenanceIntense
Update Cadence2 versions, ~70d avg1 versions, 1 majors/6mo1 versions5 versions, ~63d avg5 versions-2 versions, ~3d avg-2 versions, ~1d avg5 versions

Compare UPserve head-to-head

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by UPserve, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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Data licensed under CC-BY-NC 4.0