High confidence · Latest 68 of 118 total reviews analyzed · Based on 118 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate high quality furniture collections and finishing provide aesthetic value for home interior design enthusiasts, but report systemic failure in after sales support and installation coordination causes significant customer frustration.
Rating: 3.9
Reviews: 118
Confidence: high
How did the latest release land?
Overall
3.9/ 5
★★★★★
(38.2K)Current version
3.7/ 5
-0.2 vs overall
★★★★★★
(65)Main signal post-update: systemic failure in after sales support and installation coordination causes significant customer frustration.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- High quality furniture collections and finishing provide aesthetic value for home interior design enthusiasts
- “Users express satisfaction with the wood quality and finishing of specific furniture collections”
- “The visual presentation of products is frequently cited as a positive aspect of the shopping experience”
Complaint
Common complaints
- Systemic failure in after sales support and installation coordination causes significant customer frustration
- “Users report repeated delays and lack of communication regarding furniture installation appointments”
- “Customer service is frequently described as unresponsive or unable to resolve delivery and quality issues”
Request
Most requested
- Navigation fix to prevent the back button from closing the application unexpectedly during browsing
- “Users request that the back button should navigate to the previous page instead of exiting the app”