Low confidence · 54 reviews analyzed · Based on 54 reviews. Signal may be noisy.
Thrilled
Recent user voice shows a thrilled sentiment. Users appreciate professional and personable medical staff provide high quality care during virtual appointments and simplified appointment scheduling and setup processes reduce barriers to accessing healthcare services, but report technical instability including interface glitches and unresponsive navigation elements on android devices and mandatory phone number authentication restricts access for users preferring email-based login methods.
Rating: 4.9
Reviews: 54
Confidence: low
How did the latest release land?
Overall
4.9/ 5
★★★★★
(3K)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(2.1K)Main signal post-update: professional and personable medical staff provide high quality care during virtual appointments.
Review themes
Praise
What users love
- Professional and personable medical staff provide high quality care during virtual appointments
- “Patients report feeling heard and valued by providers who take time to listen”
- “Staff are described as professional, warm, and genuinely concerned about patient health outcomes”
- Simplified appointment scheduling and setup processes reduce barriers to accessing healthcare services
- “Users frequently mention the ease of booking tele-visits and in-home testing”
- “The setup process is consistently described as quick and efficient for new members”
Complaint
Common complaints
- Technical instability including interface glitches and unresponsive navigation elements on Android devices
- “Users report typing interface glitches, disappearing cursors, and non-functional back buttons”
- “Some users experience complete application failure to launch following recent updates”
- Mandatory phone number authentication restricts access for users preferring email-based login methods
- “Users express frustration regarding the lack of alternative login options like email”
Request
Most requested
- Physical medical identification cards requested to facilitate easier check-ins at external appointments
- “Users desire a physical card to carry for medical appointments instead of relying solely on digital interfaces”