| Core Identity |
| Developer | Waste Connections, Inc. | City of Fort Worth, Texas | Gastonia, NC | City of Charleston (SC) | City of North Vancouver | County of Stearns | CleanCity LLC | Waste Management, Inc. | Republic Services, Inc. | S. Franzen Söhne GmbH |
| Category | Reference | Reference | Reference | Reference | Reference | Reference | Business | Utilities | Utilities | Utilities |
| Platform | iOS, Android | iOS | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 4.7 / 5 | 4.8 / 5 | 4.8 / 5 | 4.9 / 5 | 4.9 / 5 | 4.4 / 5 | 0.0 / 5 | 4.5 / 5 | 4.2 / 5 | 0.0 / 5 |
| Ratings Count | 9,351 | 1,750 | 370 | 461 | 12 | 13 | 0 | 70,099 | 3,274 | 0 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Dec 7, 2018 | Apr 8, 2015 | Sep 7, 2018 | Sep 15, 2023 | Nov 9, 2015 | Jan 10, 2019 | Nov 13, 2024 | Oct 7, 2013 | Jul 14, 2014 | Sep 29, 2025 |
| Last Updated | Apr 8, 2026 | Sep 26, 2025 | Sep 26, 2025 | Sep 29, 2025 | Sep 24, 2025 | Sep 27, 2025 | May 6, 2026 | Apr 15, 2026 | May 6, 2026 | Sep 29, 2025 |
| Sentiment & Reviews |
| Sentiment | terrible | - | excellent | mixed | excellent | positive | - | terrible | terrible | - |
| Score | 25/100 | - | 85/100 | 45/100 | 85/100 | 75/100 | - | 15/100 | 15/100 | - |
| Praises | - Reliable collection schedule reminders help users manage weekly trash and recycling tasks effectively
| - | - Automated collection day reminders ensure residents never miss their scheduled trash or recycling pickup
| - Automated trash and recycling collection reminders reduce the cognitive load for local residents
- Simple and intuitive interface design makes public service information accessible for all age groups
| - Automated collection reminders ensure residents never miss their scheduled municipal waste pickup days
- Simple and focused functionality provides clear value for residents navigating local city services
| - Gamified sorting mechanics provide an engaging way for residents to learn local waste management policies
| - | - Reliable and professional waste collection service provided by local drivers
| - Basic account management features provide occasional utility for users who rarely encounter technical errors
| - |
| Complaints | - Persistent address lookup failures prevent users from accessing basic service information or schedules
- Broken push notification delivery prevents users from receiving critical trash pickup reminders
| - | - Address lookup failures prevent new residents from accessing personalized collection schedules within the application
| - Address search and validation failures prevent users from accessing their specific sanitation schedules
- Persistent UI regressions and blank screens render the application unusable on mobile devices
| - Inconsistent notification delivery prevents users from relying on the app for timely collection alerts
- Inability to customize notification settings forces users to receive alerts for irrelevant waste categories
| - Missing operational hours within the interface force users to navigate to external county websites
| - | - Automated customer service systems prevent users from reaching human support agents
- Inconsistent billing practices and unexplained fees erode trust in the service
| - Persistent inability to process bill payments within the app forces users to rely on phone support
- Frequent forced logouts and lack of password manager support create significant friction for daily users
| - |
| Requests | - Integrated account management features would allow users to pay bills and view history
| - | - Direct in-app scheduling for special bulk item pickups and yard waste collection services
| - Expansion of notification services to include street sweeping schedules for downtown residential areas
| - Real-time tracking of collection vehicles would help residents confirm if they missed their pickup
| - | - | - Direct access to human customer support representatives for resolving billing discrepancies
| - Integration of biometric authentication and password manager support to simplify the recurring login process
| - |
| Strategic Intel |
| Strengths | - Direct integration with Waste Connections service data provides a proprietary source of truth for residential pickup schedules.
| - | - Automated reminder system reduces municipal support volume
- Waste Wizard database lowers recycling contamination rates
| - Hyper-local municipal integration enables precise service interruption alerts
- Automated reminder logic reduces resident cognitive load
| - City-sanctioned utility status ensures high trust and adoption among local residents
- Focused, single-purpose design reduces cognitive load for non-technical users
| - Gamified sorting mechanics drive user engagement
- ReCollect platform architecture ensures core functionality parity
| - Specialized hazardous waste scheduling for industrial facilities
- Direct lead-generation funnel for parent company services
- Real-time pickup tracking for service transparency
| - National brand scale provides instant utility recognition
- Integrated B2B roll-off logistics increases enterprise switching costs
- Centralized account management reduces administrative support overhead
| - Missed-pickup reporting digitizes complaint intake [Operational Efficiency]
- Service alerts maintain reliability perception [Retention Lever]
| - Permission-based access levels function as a B2B distribution barrier
- Centralized dashboard provides professional-grade monitoring for disposal status
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| Weaknesses | - 0.3★ rating gap on Android vs iOS indicates inconsistent cross-platform notification reliability.
- Persistent address lookup failures block core utility access.
| - | - Address lookup failures block new user onboarding
- Lack of bulk-pickup scheduling limits power-user utility
| - Address validation failures block schedule access
- Persistent UI regressions on the calendar tab
- 0.7-star rating gap between iOS and Android
| - Notification system lacks granular opt-out controls for multi-unit housing residents
- Sporadic alert delivery reliability erodes user trust in the core utility
| - Missing operational hours force external navigation
- Low review volume limits social proof
- Limited service-request depth
| - No automated billing or service-history tools
- Manual scheduling interface creates user friction
- Lack of multi-user role access for industrial teams
| - Total absence of human support channels in-app
- Frequent unexplained billing rate hikes erode trust
- Persistent login and payment failures on mobile
| - 1.2★ Android-iOS rating gap [Platform Parity]
- Persistent payment-processing failures [Core Utility]
- No password manager integration [User Friction]
| - Zero rating count across iOS and Android
- No automated notification triggers for collection schedules
- Lacks social proof or user-facing engagement features
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| Pricing | free | free | free | free | free | free | free | free | free | free |
| Momentum | Maintenance | - | Maintenance | Maintenance | Maintenance | Maintenance | Maintenance | Maintenance | Maintenance | Maintenance |
| Update Cadence | 2 versions, ~5d avg | - | 2 versions, ~166d avg | 2 versions, ~157d avg | 2 versions, ~161d avg | 2 versions, ~173d avg | 2 versions, ~0d avg | 2 versions, ~4d avg | 2 versions, ~112d avg | 2 versions, ~182d avg |
