High confidence · Latest 100 of 733K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate engaging shopping experience and community and deals, but report poor customer support and fraud and counterfeit items.
Rating: 4.8
Reviews: 733K
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(1M)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(763.2K)Main signal post-update: engaging Shopping Experience.
Review themes
Praise
What users love
- Engaging Shopping Experience
- “Great product selection, amazing deals, and tons of fun.”
- “Great stream site with great streamers. Highly entertaining.”
- Community and Deals
- “The community is unmatched.”
- “Great app to buy/sell consumer products at wholesale prices!”
Complaint
Common complaints
- Poor Customer Support
- “All customer service is automated. Whatnots solution to everything is a $10 whatnot credit.”
- “Thee worst customer service you will ever receive. You will never speak to a live person.”
- Fraud and Counterfeit Items
- “Tons of sellers selling fake items. Many of the designer wallets/bags are counterfeits.”
- “I bought a card for $2000. I was sent the wrong card... Whatnot scammed me and does not support its buyers.”