High confidence · Latest 100 of 1.6M total reviews analyzed
Excited
Recent user voice shows a excited sentiment. Users appreciate food quality & freshness and ease of use, but report lack of rewards program and login & authentication friction.
Rating: 4.9
Reviews: 1.6M
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(1.6M)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(1.4M)Main signal post-update: food Quality & Freshness.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Food Quality & Freshness
- “wings and fries are amazing hot and crisp”
- “food is ALWAYS hot and fresh!”
- Ease of Use
- “easy app to order through”
- “very simple UI”
- “app is easy to maneuver”
Complaint
Common complaints
- Lack of Rewards Program
- “There are no customer loyalty benefits.”
- “wish the customer got points or extra discounts”
- “why do y’all not have a rewards point system”
- Login & Authentication Friction
- “Can't login anymore. I have to checkout as guest”
- “app won't let me log into my account”
- “oops our bad error”