The latest major update for Xometry Workcenter resulted in a negative impact, characterized by a 1.0 star decline in average rating. While file handling stability improved, critical regressions including launch failures and broken 3D view support on iPad hardware dominate user feedback. The net impact is negative due to these technical regressions.

New Feature – Off‑Platform Communications (OPC)
- Start real‑time chats about specific job line items.
- Use guided workflows to categorize the issue and provide context.
- View all active conversations in the new Inbox.
- Share files, links, and images directly in chat.

Improvements
- Enhanced job details view to support chat workflows.
- Stability upgrades to support ongoing conversation syncing.

Thanks for using Xometry Workcenter! We’re committed to making every release faster, smoother, and more helpful for your workflow.

- New Off‑Platform Communications (OPC) chat experience.
- Select issue types and line items to start structured support requests.
- Access all ongoing chats from the new Inbox.
- Add attachments, files, or secure BOX links to any chat.

Performance & Stability Updates
- Improved chat reliability and message delivery.
- Optimized background syncing for conversations.

Update now to enjoy the latest improvements!