High confidence · Latest 100 of 3.3M total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate driver professionalism and affordability, but report fare and pricing disputes and poor customer support.
Rating: 4.8
Reviews: 3.3M
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(3.3M)Current version
4.8/ 5
-0.0 vs overall
★★★★★
(118.9K)Main signal post-update: driver Professionalism.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Driver Professionalism
- “The most polite driver ever. He drives safely.”
- “The driver was exceptionally polite, maintained excellent hygiene standards”
- Affordability
- “I find the service reliable and affordable.”
- “best Journey With YanGo”
Complaint
Common complaints
- Fare and Pricing Disputes
- “driver ask for extra fare any ride”
- “rent too much low for passenger how driver can survive??”
- Poor Customer Support
- “Yango did absolutely nothing to help... all I got were generic replies”
- “The support response has been extremely slow”