High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate core banking functionality provides essential account management tools for users who successfully navigate the login process, but report frequent application crashes and launch failures post-update prevent users from accessing their banking accounts entirely.
Rating: 3.3
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.0/ 5
★★★★★
(3M)Current version
3.3/ 5
-0.7 vs overall
★★★★★★
(2.9K)Main signal post-update: frequent application crashes and launch failures post-update prevent users from accessing their banking accounts entirely.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Core banking functionality provides essential account management tools for users who successfully navigate the login process
- “Users appreciate the ability to view detailed account information and perform transactions”
Complaint
Common complaints
- Frequent application crashes and launch failures post-update prevent users from accessing their banking accounts entirely
- “Multiple reports of the app closing immediately upon opening after the latest update”
Request
Most requested
- Manual OTP entry option requested to bypass unreliable automatic SMS reading during the login process
- “Users ask for manual input fields when the automatic SMS detection fails to trigger”