High confidence · Latest 100 of 201 total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate strong encryption and privacy features provide users with a sense of secure communication, but report critical launch failures following the latest update prevent users from accessing their accounts.
Rating: 4.1
Reviews: 201
Confidence: high
How did the latest release land?
Overall
4.2/ 5
★★★★★
(247.5K)Current version
4.0/ 5
-0.3 vs overall
★★★★★
(7.7K)Main signal post-update: critical launch failures following the latest update prevent users from accessing their accounts.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Strong encryption and privacy features provide users with a sense of secure communication
- “Users frequently mention the app as a safe and private alternative for messaging”
- “Positive sentiment is tied to the lack of known data breaches”
Complaint
Common complaints
- Critical launch failures following the latest update prevent users from accessing their accounts
- “Multiple reports of the app crashing or hanging on an upgrade screen upon opening”
- “Users are unable to bypass the loading screen to access existing chat history”
Request
Most requested
- Multi-device login support would prevent data loss when a primary device is broken
- “Users request the ability to sign into the same account on multiple phones”