High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate unattended remote access functionality provides high utility for managing multiple computers from mobile devices and cost-effective pricing structure makes this a viable alternative to legacy remote support software, but report connection instability and session lag hinder critical operations during remote support tasks and authentication and login failures prevent users from accessing the platform entirely.
Rating: 3.9
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.2/ 5
★★★★★
(2.3K)Current version
4.7/ 5
+0.5 vs overall
★★★★★★
(893)Main signal post-update: unattended remote access functionality provides high utility for managing multiple computers from mobile devices.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Unattended remote access functionality provides high utility for managing multiple computers from mobile devices
- “Users frequently highlight the ability to manage unattended systems as a core benefit”
- “Commercial users report success using the tool for remote support and field maintenance”
- Cost-effective pricing structure makes this a viable alternative to legacy remote support software
- “Users cite the pricing as a primary reason for switching from more expensive competitors”
- “The free tier is noted as sufficient for personal and small-scale remote management”
Complaint
Common complaints
- Connection instability and session lag hinder critical operations during remote support tasks
- “Users report frequent freezing and delayed mouse input during active sessions”
- “Reports of sessions disconnecting unexpectedly when the app is minimized”
- Authentication and login failures prevent users from accessing the platform entirely
- “Multiple reports of inability to sign up or log in across different platforms”
- “Users express frustration with verification messages failing to send during account creation”
Request
Most requested
- Google authentication support requested to align with standard corporate login workflows
- “Users note the absence of Google login options despite it being a standard requirement for their company”