- The Knowledge Base module is now available, allowing you to search for and read articles on the go.

- The Knowledge Base module is now available, allowing you to search for and read articles on the go.

- The contact and account detail views now feature dedicated tabs for tickets, time entries, happiness ratings, activities, and more.

- The contact and account detail views now feature dedicated tabs for tickets, time entries, happiness ratings, activities, and more.

- The default "From" address configured on the Zoho Desk web app will now be reflected in the mobile app.
- Bug fixes and UI enhancements.

- Bug fixes and enhancements

- Filters are now available in the Ticket module for quickly finding tickets relevant to you.
- You can now create and edit Saved Filters.

- Bug fixes and enhancements

- You can now send WhatsApp messages to multiple contacts via mass action from the ticket list.

- Bug fixes and enhancements

- Zoho Desk is now available in Arabic and Hebrew, with an interface optimized for right-to-left writing systems.

- Bug fixes and enhancements

- Bug fixes and enhancements

- Bug fixes and enhancements

- Bug fixes and enhancements

- The app now supports Norwegian, Hindi, Telugu, Marathi and Bengali languages.

- The Scribble feature has been revamped with Apple PencilKit, allowing custom annotations and improved compatibility with Apple Pencil.

- Bug fixes and enhancements

- You can now access custom buttons and functions to access other applications, open websites, or execute custom workflows.
- You can now follow and unfollow tickets.

- The Team List is now available in a revamped UI.

- You can now access your saved filters and apply them to tickets to find the tickets you need instantly.
- You can now sort the tickets according to the created time, recent thread, and due date.

- Bug fixes and enhancements

- Generative AI is now available. You can quickly summarize tickets, draft contextual replies, and generate content based on your prompts within seconds.

- You can now access agent details, time entries, happiness ratings, and tickets for quick insights.

- WhatsApp templates are now available in multiple languages to send personalized and localized messages to a global audience.
- IM messages can now be created with reply assistance for every message and refined using AI-powered translations, tone, and length modifications.

- Save time and quickly catch up on important details by summarizing tickets and thread conversations with AI.

- Bug fixes and enhancements

- Find all archived tickets in one place with the new “Archived Tickets” section under Ticket Views.