Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

Introducing AI-Powered Conversation Summaries

Automatically or on-demand generate brief summaries of chat and call interactions.
Supports read-aloud, allowing operators to listen to summaries for faster context understanding.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

With this update, we’ve introduced powerful enhancements to elevate your support experience:

Finding the right chat is now easier than ever!
We’ve added Conversation Server Search, allowing you to quickly search across all your past conversations and instantly get accurate results.

Miscellaneous bug fixes and improvements.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

With this update, we’ve introduced powerful enhancements to elevate your support experience:

Chat Transfer Enhancements: Smoother workflow and improved UI for reassigning chats.
Call Transfer: Transfer live calls to the right agent/department.
Miscellaneous bug fixes and improvements.

Miscellaneous bug fixes and performance improvements.

We have added support for WhatsApp templates — pre-approved message formats that help businesses send updates, alerts, and offers more easily.

Use WhatsApp templates to send messages like order updates or promotions
Reopen chats and reply using saved templates
Share templates directly in ongoing conversations
Add media or files based on the selected template
Filter templates by category to find what you need faster

We have also fixed some bugs and made performance improvements for a smoother experience.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

Miscellaneous bug fixes and performance improvements.

With this update, we’ve added some exciting new features and improvements to enhance your support experience.

Write smarter with ease: Introducing our In-App Writing Assistant, powered by OpenAI - your personal AI companion for flawless communication. Whether you're fine-tuning a message or crafting the perfect reply, our in-app writing assistant has got has got your back.
Rephrase: Transform your content for better clarity and impact.
Shorten: Keep your messages concise and direct.
Expand: Effortlessly add depth and detail to your writing.
Revise: Polish your words for perfection.

Miscellaneous bug fixes and performance improvement.