Zomato: Food Delivery & Dining user reviews, decoded
High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Recent user voice shows a mixed sentiment. Users appreciate fast and reliable food delivery service across multiple cities keeps users returning for daily meals and convenient payment options including international cards allow users to support family members from abroad, but report automated customer support bots fail to resolve issues regarding damaged food or missing delivery items.
Rating: 4.7
Reviews: 99
Confidence: high
The latest update has not addressed the core complaints regarding automated support failures or delivery delays, leaving these issues as active friction points for users.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Fast and reliable food delivery service across multiple cities keeps users returning for daily meals
- Convenient payment options including international cards allow users to support family members from abroad
- Frequent promotional discounts and reasonable pricing structures provide high value for regular food ordering
Common complaints
- Automated customer support bots fail to resolve issues regarding damaged food or missing delivery items
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 99 reviews. Updated regularly.