Report updated Mar 31, 2026
Dynamics 365 for phones
v13.24093.1Busy professionals, salespeople, field agents, and supervisors who need to manage CRM and ERP data while mobile.
What Is Dynamics 365 for phones?
Launched Jul 13, 2015
Updated Sep 2024
What users think iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
What does it look like?
What are the key features?
A personalized hub for quick access to common tasks, suggestions, and records.
Provides contextual guidance to help users navigate complex business workflows.
Allows users to manage data and update records without an active internet connection.
Displays key performance indicators through interactive charts and graphs.
Integrated note-taking with direct access to device camera and media capabilities.
What do users think? iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
“Recent user voice shows a frustrated sentiment. Users appreciate ease of use and utility for sales tasks, but report app stability and crashes and poor user experience and complexity.”
What Users Love
Easy to understand
Very user friendly in the mobile
Handy for checking stuff quickly
Helps me keep track of prospects
Pain Points
App still crashes when you click on it
Instantly crashing after most recent update
Way to many clicks
Super unintuitive
High confidence · 99 reviews available
What are the pros and cons?
Pros
- Deep integration with Microsoft ecosystem
- Robust feature set
- Brand trust
Cons
- Frequent crashes
- Cumbersome UI/UX
- Performance lag
What is the market outlook?
Growth Opportunities
- Simplify UI to reduce friction
- Improve stability
- Enhance AI-driven suggestions
Market Threats
- Agile mobile-native competitors
- User churn due to reliability
- Reputational damage
What are the key takeaways?
Dynamics 365 for phones is a frustrating business app that is available. With a 4.1/5 rating from 13.4K reviews, it frustrates many users from users. Users particularly appreciate ease of use, though app stability and crashes remains a common concern.
Best for: Busy professionals, salespeople, field agents, and supervisors who need to manage CRM and ERP data while mobile.
How much does it cost?
Model: subscription
The app serves as a mobile extension for an enterprise-grade SaaS ecosystem, focusing on user retention and productivity for existing business subscribers.
iOS Version
13.24093.1
Android Version
4.3.24093.1
Release Date
Jul 13, 2015
iOS Price
Free
Android Price
Free
Developer
Microsoft Corporation