Report updated May 31, 2026
Time Tracker by eBillity
For professional service firms, including law practices, engineering firms, and accountants, requiring time tracking for payroll and client billing.
Time Tracker by eBillity is a struggling business app that is available. With a 4.4/5 rating from 2K reviews, it struggles with user retention. Users particularly appreciate convenient time tracking functionality allows employees to manage billable hours from mobile devices, though frequent application crashes and slow loading times disrupt daily time entry workflows post-update remains a common concern.
What is Time Tracker by eBillity?
Time Tracker by eBillity is a B2B time-tracking and billing application for professional service firms on iOS and Android.
Users hire the app to automate payroll and client invoicing via accounting integrations, reducing the administrative overhead of manual time logging.
Current Momentum
v3.7 · 20mo ago
Maintenance- Introduced AI Time Entry Assistant.
- Added compensation field for Gusto integration.
Active Nemesis
Pontomais 2.0
By Pontomais
Other Rivals
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
Recent User MoodAI-powered deep analysis surfacing high-signal insights. Still in beta, accuracy improves daily. For informational purposes only.
What makes this app unique?
What Does It Look Like?
How Is The App's Momentum Right Now?
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What Are The Key Features?
Tablet-based interface for employee clock-in with location verification
Automated time entry suggestions to reduce manual logging effort
Automated sync of time and expense data with platforms like QuickBooks, Xero, and Gusto
How much does it cost?
- Free trial for 14 days
- Subscription starting at $7.20 per user/month
Subscription model anchored at $7.20 per user/month, utilizing a 14-day free trial to convert professional service users.
Who Built It?
Enrichment in progress
Publisher profile available very soon
What other apps does Boston Billing Solutions make?
What do users think recently?
High confidence · Latest 69 of 105 total reviews analyzed · Based on 105 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a upset sentiment. Users appreciate convenient time tracking functionality allows employees to manage billable hours from mobile devices, but report frequent application crashes and slow loading times disrupt daily time entry workflows post-update.
What Users Love
What Frustrates Users
What Users Want
What is the competitive landscape for Time Tracker by eBillity?
How's The Business Market?
Market outlook for this category
Available very soon
The rivals identified
The Nemesis
Head to Head
The target must prioritize developing automated payroll integrations and biometric verification to prevent further churn to this more robust enterprise-grade solution.
What sets Time Tracker by eBillity apart
Simpler, more intuitive interface for small businesses that do not require complex payroll automation
More flexible manual sync capabilities for users working in environments with intermittent internet connectivity
What's Pontomais 2.0's Edge
Advanced biometric authentication significantly reduces time theft risks compared to Time Tracker's manual input
Automated payroll integration provides a comprehensive end-to-end workflow that Time Tracker currently lacks
Contenders
Unique shake-to-add hours gesture provides a faster, more tactile UX for mobile time entry users
Integrated expense tracking allows for a more holistic financial management experience than time-only tracking apps
Dedicated CrewClock feature allows managers to track time for entire teams simultaneously from one device
Advanced job costing and reporting tools provide better project profitability insights than the target app
Provides a robust digital form builder that allows for custom data collection beyond simple time logs
Features a real-time operational dashboard that offers deeper business intelligence than standard time tracking reports
Includes specialized GPS location stamping that provides verifiable proof of work for field-based employees
Utilizes FaceFront biometrics to ensure identity verification, a feature currently absent in the target app
Peers
Digital signature capture provides legal proof of service completion, which is vital for field service billing
Direct QuickBooks integration streamlines the accounting process more effectively than manual time entry exports
Integrated measurements and lead management tools create a sticky, all-in-one ecosystem for roofing professionals
Engage texting feature allows for direct client communication, keeping the user within the app longer
Granular access permissions allow for complex team hierarchies that the target app does not support
Multi-view visualization enables better coordination of large teams compared to simple list-based time tracking
Calendar-centric UI allows users to visualize shifts and earnings in a more intuitive, familiar layout
Custom alert system provides proactive notifications for upcoming shifts, improving user retention through utility
New Kids on the Block
Includes niche-specific calculators like OC/AC that provide immediate value for specialized technical or construction workflows
Focuses on simplified PDF timesheet exports to reduce the friction of manual reporting for small teams
The outtake for Time Tracker by eBillity
Strengths to defend, gaps to attack
Core Strengths
- Deep accounting integrations reduce switching costs for professional firms
- Kiosk mode secures enterprise-grade hardware stickiness
Critical Frictions
- Frequent app crashes and sync failures post-update
- Mandatory GPS tracking causes rapid battery depletion
- 0.7★ Android-iOS rating gap
Growth Levers
- Offline data persistence would mitigate sync-related churn
- Biometric verification would close the fraud-prevention gap
Market Threats
- Biometric-first rivals siphoning enterprise accounts
- Technical instability driving users to more reliable alternatives
What are the next best moves?
Ship offline data persistence because sync failures are the #1 churn driver → restore user trust
Offline editing is the top-requested feature in sentiment analysis.
Trade-off: Push the AI Time Entry Assistant refinements to Q4 — sync stability is a higher churn risk.
Pivot location tracking to on-demand because battery drain is a top-3 complaint → reduce negative sentiment
Mandatory GPS usage is a recurring theme in user complaints.
Trade-off: Pause the UI refresh on the dashboard — battery life has a higher impact on daily retention.
A counter-intuitive read
The app's reliance on legacy accounting integrations is a defensive moat, not a weakness; competitors with better UI often lack the deep sync logic required for enterprise payroll compliance.
Feature Gaps vs Competitors
- Biometric identity verification (available in Pontomais but missing here)
- Digital signature capture (available in Kickserv but missing here)
Key Takeaways
Time Tracker holds its B2B market through deep accounting integrations, but technical instability in the latest release creates a high churn risk, so the PM must prioritize offline sync to defend the core user base.
Where Is It Heading?
Declining
The professional time-tracking market is consolidating around stable, biometric-verified solutions that offer higher fraud prevention. Time Tracker's current technical instability leaves it exposed to churn, so the PM must stabilize the mobile experience to prevent further loss of enterprise accounts.
Frequent crashes in the latest release erode the daily active habit, which compounds the rating drag already visible on Android.
Mandatory GPS tracking causes rapid battery depletion, leading to frustrated users who are actively seeking more efficient alternatives.