By Zendesk
Report updated Apr 20, 2026
Zendesk Chat
For customer support teams and sales professionals using the Zendesk platform to manage visitor interactions.
Overview · Full Intel report in progress
Zendesk Chat is an established business app that is completely free. With a 3.5/5 rating from 5.3K reviews, it shows polarized user reception.
What is Zendesk Chat?
Current Momentum
v1.22 · 1mo ago
ActiveLast updated 46d ago. 5 versions tracked.
Competition
Rivals identification in progress
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
What makes this app unique?
What Does It Look Like?
How Is The App's Momentum Right Now?
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What Are The Key Features?
Allows agents to view real-time website traffic, recent page visits, and past chat history.
Provides alerts for incoming customer messages to ensure no inquiries are missed.
Facilitates internal communication through agent-to-agent chats.
Reduces typing time and improves response speed by using pre-defined message templates.
How much does it cost?
Who Built It?
Zendesk
Empowering support and sales teams to manage customer interactions and CRM pipelines from mobile devices.
Portfolio
3
Apps
Who is Zendesk?
Zendesk leverages its position as a dominant enterprise service platform to extend core helpdesk and CRM functionality into mobile-first workflows. By prioritizing parity between mobile and web-based ticket management, they reduce friction for field-based support agents and sales professionals who require real-time access to customer data. Their primary strategic challenge is maintaining the complexity of an enterprise-grade platform within the constraints of mobile interfaces while competing against lightweight, mobile-native CRM alternatives.
Who is Zendesk for?
- Customer support agents
- Sales professionals
- Team managers requiring mobile access to helpdesk
- CRM data
Portfolio momentum
Released 10 updates across 3 apps in the last 6 months, indicating a high-frequency development cycle focused on maintaining feature parity with their web platform.
What other apps does Zendesk make?
Analysis in progress, available soon
What do users think recently?
Analysis in progress, available soon
Analysis in progress, available soon
What is the competitive landscape for Zendesk Chat?
How's The Business Market?
How does it evolve in the Business market?
| Country | Category | Chart | Rank | Change |
|---|---|---|---|---|
| 🇧🇬 Bulgaria | Business | AndroidFree | #100 | NEW |
Strategic analysis coming soon
SWOT, key takeaways & outlook
The outtake for Zendesk Chat
Key Takeaways
While the app offers essential mobile support features, users frequently report significant technical instability, login issues, and a lack of recent feature updates.
Where Is It Heading?
Trend analysis
Available very soon