Caviar - Order Food Delivery
4.7 (194.4K)Caviar, Inc.Updated Mar 2026
Order food delivery or pick up from your favorite local takeout restaurants.
Urban food enthusiasts and professionals looking for high-quality, curated dining experiences delivered to their home or office.
What Is Caviar - Order Food Delivery?
Caviar is a premium food delivery platform that distinguishes itself through a curated selection of high-end, local, and Michelin-rated restaurants. Positioned as a "premium dining at home" service, it targets urban food enthusiasts who prioritize quality over mass-market convenience. By integrating with the DoorDash ecosystem, Caviar leverages a massive logistics network while maintaining a brand identity focused on exclusivity and culinary excellence.
Despite its strong brand positioning, the platform is currently facing a significant identity crisis. The integration with DoorDash has led to a decline in perceived service quality, with users reporting issues related to batch delivery and cold food. While the app remains a strong competitor in the premium segment, its current trajectory is hampered by operational friction and a disconnect between its premium marketing and the actual delivery experience.
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Caviar - Order Food Delivery Key Features
Access to curated, high-end, and exclusive eateries not found on other delivery platforms, including Michelin-rated spots.
Cross-platform subscription support allowing users to leverage DoorDash DashPass benefits for reduced fees.
Live tracking of orders factoring in food prep, traffic, and weather conditions.
Options for no-contact delivery, scheduled orders, and pickup to skip service fees.
Allows users to order as little or as much food as they desire without minimum purchase requirements.
User Sentiment
High confidence · 99 reviewsWhat Users Love
I like this app over all the rest because it has the most options for obscure or cool new hotspots
Wonderful app with an excellent restaurant to choose from
easy and pleasant every time!
I can order everything I need in mins, days in advance
Pain Points
Caviar used to be direct delivery... now they started grouping orders so your food sits in their car
Food always arrives cold because the driver was zigzagging across the city dropping off other orders
Support told me a manager would call back but they did not
They don’t offer any form of support. If someone brings you completely wrong food... they don’t refund you
Is Caviar - Order Food Delivery Free? Pricing & Plans
Model: freemium
The app uses a transactional model supplemented by the DoorDash DashPass subscription to drive loyalty and increase order frequency.
Caviar - Order Food Delivery Pros and Cons
Pros
- Strong brand equity in the premium food delivery space
- Exclusive partnerships with high-end and Michelin-rated restaurants
- Integration with the DoorDash logistics and subscription network
Cons
- Declining service quality due to order batching
- Ineffective and automated customer support
- Technical bugs and UI instability
Market Outlook
Growth Opportunities
- Re-investing in priority delivery tiers to restore premium quality
- Improving promotional transparency to rebuild user trust
- Overhauling support resolution flows to reduce churn
Market Threats
- Competitors focusing on white-glove delivery services
- User migration to platforms with better delivery transparency
- Brand dilution from mass-market logistics integration
The Bottom Line
Caviar - Order Food Delivery is a poorly-received food & drink app that is free with in-app purchases. With a 4.7/5 rating from 194.4K reviews, it faces significant criticism from users. Users particularly appreciate restaurant selection, though poor delivery quality & batching remains a common concern.
Best for: Urban food enthusiasts and professionals looking for high-quality, curated dining experiences delivered to their home or office.
App Details
iOS Version
8.10.0
Android Version
15.267.8
Release Date
Dec 4, 2014
iOS Price
Free
Android Price
Free
Developer
Caviar, Inc.