Report updated May 20, 2026
Drogaria São Paulo
For pharmacy customers in Brazil seeking price transparency, medication management, and convenient access to health products and services.
Drogaria São Paulo is a struggling health & fitness app that is completely free. With a 4.7/5 rating from 344.8K reviews, it struggles with user retention. Users particularly appreciate the core application interface provides a functional and efficient experience for routine pharmacy shopping needs, though critical failures in the order cancellation and customer support channels prevent resolution of transaction issues remains a common concern.
What is Drogaria São Paulo?
Drogaria São Paulo is a retail pharmacy app for the Brazilian market, enabling users to manage prescriptions, activate PBM discounts, and purchase health products.
Users hire the app to reduce pharmacy wait times and access personalized pricing, but the current technical friction forces them to abandon the digital channel for in-store alternatives.
Current Momentum
v8.4 · 5d ago
Active- Replaced legacy Meu Viva Saúde app.
- Ships performance and UI refinements.
Active Nemesis
Drogasil: Drogaria Online 24h
By Raia Drogasil SA.
Other Rivals
7-Day Rank Pulse 🇺🇸
Health & FitnessNo ranking data
Rating Pulse 🇺🇸
Recent User MoodAI-powered deep analysis surfacing high-signal insights. Still in beta, accuracy improves daily. For informational purposes only.
What makes this app unique?
What Does It Look Like?
How Is The App's Momentum Right Now?
Loading...
What Are The Key Features?
Allows users to upload PDF prescriptions directly within the app for validation and home delivery
Enables activation of discounts from laboratory programs (PBM) via user-registered CPF
Digital card for in-store identification to streamline checkout and apply registered benefits
How much does it cost?
- Free application with no subscription fees
The app functions as a direct-to-consumer sales channel for the pharmacy chain, monetizing through retail product margins rather than subscription or ad-revenue models.
Who Built It?
Grupo DPSP SA
Facilitating pharmacy retail and health benefit management for customers in Brazil. Providing an integrated digital channel for medication and personal care shopping.
Portfolio
3
Apps
Who is Grupo DPSP SA?
Grupo DPSP SA operates as a retail pharmacy entity, leveraging its mobile platform to bridge the gap between physical store inventory and digital consumer demand. Their strategic positioning relies on integrating PBM (Pharmacy Benefit Management) programs directly into the user's shopping journey, creating a high-utility environment that encourages repeat usage beyond simple e-commerce. The primary tension for the publisher is maintaining a seamless omnichannel experience that effectively converts digital traffic into physical store visits while competing with broader retail marketplaces.
Who is Grupo DPSP SA for?
- Pharmacy customers
- Health benefit plan members seeking to manage prescriptions
- Access personalized discounts
- Purchase personal care items
Portfolio momentum
Released 12 updates across 2 apps in the last 6 months, indicating a high frequency of maintenance and feature iteration.
What other apps does Grupo DPSP SA make?
PEX - DPSP
Drogarias Pacheco
What do users think recently?
Low confidence · Latest 63 of 66 total reviews analyzed · Based on 66 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a upset sentiment. Users appreciate the core application interface provides a functional and efficient experience for routine pharmacy shopping needs, but report critical failures in the order cancellation and customer support channels prevent resolution of transaction issues and persistent technical bugs during the checkout process prevent users from finalizing purchases or applying discounts.
What Users Love
What Frustrates Users
What Users Want
What is the competitive landscape for Drogaria São Paulo?
How's The Health & Fitness Market?
How does it evolve in the Health & Fitness market?
Drogaria São Paulo holds the #10 Free position in the Brazilian Health & Fitness category. The high volume of ratings (344,815) relative to the recent low sentiment score indicates a legacy user base that is currently experiencing significant friction.
| Country | Category | Chart | Rank | Change |
|---|---|---|---|---|
| 🇧🇷 Brazil | Health & Fitness | AndroidFree | #11 | |
| 🇧🇷 Brazil | Health & Fitness | iOSFree | #14 | ▲3 |
The rivals identified
The Nemesis
Head to Head
The target app must double down on its personalized discount engine to differentiate from the scale and 24/7 availability of the Drogasil platform.
What sets Drogaria São Paulo apart
Offers a more streamlined interface for managing specific health insurance benefits and personalized discount tracking.
Focuses on a simplified price-comparison engine that reduces user friction during the checkout process.
What's Drogasil: Drogaria Online 24h's Edge
Provides a more comprehensive 24-hour pharmacy service that captures urgent, late-night consumer demand.
Leverages a significantly larger user base to fuel data-driven personalized recommendations and inventory management.
Contenders
Integrates complex pharmacy services like prescription refills and photo printing into a single unified shopping app.
Utilizes a massive loyalty program infrastructure that creates high switching costs for regular pharmacy customers.
Offers integrated health clinic scheduling alongside traditional pharmacy retail services within the same application.
Maintains a high-velocity release schedule, averaging over four updates per month to refine user experience.
Dedicated focus on benefit-driven purchasing, simplifying the navigation for users with specific health insurance plans.
Streamlined checkout flow specifically designed for OTC benefit card transactions rather than general retail.
Peers
Fullscript
★4.9 (100.5K)HealthWave Inc.
⚡Adjacent health platform focusing on supplement management and practitioner-led health plans.
Enables direct practitioner-to-patient supplement ordering, creating a professional health-focused ecosystem.
High user satisfaction driven by a specialized focus on long-term wellness rather than transactional retail.
Calorie Counter - MyNetDiary
★4.8 (146.6K)MyNetDiary Inc.
⚡Adjacent health-tracking app that competes for user attention within the Health & Fitness category.
Provides advanced AI-powered food logging and nutritional analysis tools that drive daily user engagement.
High update frequency ensures compatibility with the latest health-tracking hardware and OS features.
New Kids on the Block
Fitbod: Gym & Fitness Planner
★4.8 (267.9K)Fitbod Inc.
⚡Rapidly growing fitness app with high release velocity and strong engagement mechanics.
Uses machine learning to generate personalized workout plans that adapt to user progress and equipment.
High-frequency updates demonstrate an aggressive approach to feature iteration and user retention.
Heart Rate Monitor - HeartIn
★4.3 (105.4K)Vision Wizard
⚡Emerging health-monitoring tool showing significant recent activity and feature expansion.
Leverages smartphone sensors to provide real-time biometric feedback without requiring external wearable hardware.
Focuses on a singular, high-utility health metric to drive rapid user adoption and daily usage.
The outtake for Drogaria São Paulo
Strengths to defend, gaps to attack
Core Strengths
- PBM integration locks users into the pharmacy network via CPF-linked discounts
- Digital prescription submission reduces physical store friction
Critical Frictions
- Checkout failures prevent purchase finalization
- Unresponsive support channels drive user churn
- Authentication errors block account management
Growth Levers
- Integration of third-party login providers to simplify account recovery
- Implementation of dark mode for accessibility
Market Threats
- Drogasil's 24-hour service model captures urgent demand
- Technical instability erodes brand trust relative to global pharmacy competitors
What are the next best moves?
Rebuild checkout flow because technical bugs prevent purchase finalization -> increase conversion rate
High-frequency complaints regarding checkout crashes and total updates.
Trade-off: Pause new feature development for the loyalty program to prioritize transaction stability.
Implement third-party login providers because authentication errors block account access -> reduce churn
User requests for Google/social login to simplify account recovery.
Trade-off: Deprioritize UI refinements for the profile page.
A counter-intuitive read
The high volume of legacy ratings masks a deteriorating user experience, suggesting that the app's current rank is a result of brand recognition rather than digital product quality.
Feature Gaps vs Competitors
- 24-hour pharmacy service (available in Drogasil but missing here)
- Integrated health clinic scheduling (available in CVS Health but missing here)
Key Takeaways
Drogaria São Paulo maintains a strong retail utility through PBM and prescription services, but critical checkout bugs threaten revenue, so the PM must prioritize transaction stability over new feature expansion to prevent further churn.
Where Is It Heading?
Declining
The Brazilian pharmacy market is shifting toward high-reliability digital services, with competitors like Drogasil setting a 24-hour availability standard. Drogaria São Paulo remains exposed due to technical regressions in the checkout flow, meaning the app will continue to lose digital-first users until the core transaction loop is stabilized.
Persistent checkout failures in the latest release prevent purchase finalization, which directly erodes revenue and drives users to physical stores.
Unresponsive support channels for order cancellations increase user frustration, which compounds the negative sentiment already visible in recent reviews.