What Is ShutEye®: Sleep Tracker, Sound?

ShutEye® is a comprehensive sleep-aid application that combines sleep tracking, ambient soundscapes, and smart alarms to help users improve their rest. It targets a broad audience of stressed professionals and light sleepers through a 'scientific' wellness positioning. Despite its strong feature set and high category visibility, the app is currently suffering from significant reputational damage. Users frequently report deceptive subscription practices and technical inaccuracies in sleep tracking, which are negatively impacting the app's long-term growth and market sentiment.

What users think

Frustrated
Feature Utility
Billing and Subscription Practices... Show more

Media Gallery

Key Features

Scientific Sleep TrackerStandard

Monitors sleep cycles and provides insights into sleep quality using advanced tracking technology

Snore Detection & RecordingDifferentiator

Records nighttime sounds and detects snoring to provide specific insights into sleep disturbances

Customizable Sound MixesStandard

Extensive library of ambient noise and white noise that users can mix to create a personalized sleep environment

Smart Alarm ClockStandard

Gentle wake-up experience designed to help users arise feeling refreshed

Bedtime StoriesStandard

Curated stories designed to facilitate a soothing transition from wakefulness to sleep

Apple Health IntegrationStandard

Automatically syncs sleep session data with the Apple Health app

Recent User Sentiment

Frustrated

Recent user voice shows a frustrated sentiment. Users appreciate feature utility and user interface, but report billing and subscription practices and inaccurate tracking.

What Users Love

Feature Utility

It tells me if and when I snore has awesome meditation features

great aid and sleep information

User Interface

The interface looks polished

enjoyed the friendly interface

Pain Points

Billing and Subscription Practices

I thought I was signing up for the free trial but was charged for the year!

They will charge your card even if you tell them not to before the trial ends.

Inaccurate Tracking

It picks any sound as snore and gives false positive for actual snores.

It showed I was in deep sleep when I was awake - multiple times.

High confidence · 99 reviews available

App Store Performance

ChartRankChange
Grossing#414
Free#99NEW
No ranking data for this selection.

Pros and Cons

Pros

  • Strong brand recognition and high volume of ratings
  • Comprehensive all-in-one feature set
  • Polished and user-friendly interface

Cons

  • Aggressive and misleading subscription billing practices
  • Reported inaccuracies in sleep and snore tracking
  • Difficulties in customer support and refund processing

Market Outlook

Growth Opportunities

  • Capitalize on trust by implementing transparent billing
  • Improve algorithm accuracy to differentiate from basic trackers
  • Proactive reputation management to address store sentiment

Market Threats

  • Potential platform-level intervention due to billing complaints
  • Competition from free, native OS health features
  • Long-term brand erosion from negative user reviews

Key Takeaways

ShutEye®: Sleep Tracker, Sound is a frustrating health & fitness app that is available. With a 4.7/5 rating from 452.6K reviews, it frustrates many users from users. Users particularly appreciate feature utility, though billing and subscription practices remains a common concern.

Best for: Individuals struggling with sleep quality, including stressed professionals, sleep-deprived parents, students, and light sleepers seeking a data-driven approach to rest.

App Details & Pricing

Model: subscription

Tiers:
Free version with limited accessVIP subscription at $59.99/year for unlimited access to all features

The app utilizes a high-conversion freemium model, gating advanced tracking and content behind a premium annual subscription to maximize lifetime value.

iOS Version

3.3.7

Android Version

1.9.2

Release Date

Dec 9, 2019

iOS Price

Free

Android Price

Free

Independent intel to help builders create better apps.

No publisher influence. No third-party bias. Built with objectivity in mind to serve the builder community. Reports are continuously improved and refined. For informational purposes only.

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