Report updated Mar 28, 2026
Beside (M1): AI Receptionist
v2.6.0Busy professionals, including real estate agents, salespeople, entrepreneurs, and consultants, who manage high volumes of calls and require automated administrative assistance.
What Is Beside (M1): AI Receptionist?
Launched Feb 8, 2024
Updated Mar 2026
What users think iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
What are Beside (M1): AI Receptionist's key features?
Provides a secondary, local area code phone number to separate professional and personal communications.
Automatically transcribes all incoming and outgoing calls and voicemails for record-keeping.
Allows users to ask the AI questions about past conversations to retrieve specific details without manual searching.
Generates post-call summaries with suggested follow-up actions and calendar events.
Provides a consolidated summary of daily activity to ensure no critical tasks or follow-ups are missed.
What do users think of Beside (M1): AI Receptionist? iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
“Recent user voice shows a frustrated sentiment. Users appreciate business efficiency and call transcription and summarization, but report reliability and call quality and poor customer support.”
What Users Love
Saves me so much money by not having to train somebody to answer the phones
Helps me manage calls, capture leads, and stay organized, saving me a lot of time
Everything is transcribed in a nice neat little package
It captures real booking details, summarizes calls, and keeps potential clients engaged
Pain Points
My number stopped working and never was informed. Customers complained they couldn’t get ahold of me
Dropped calls or calls that are connected but no sound. Happening to me approx. every 4 to 5 calls
Customer support is another major concern. Responses often take days, and when they do reply, I’m never told what the actual problem was
There is no clear way to contact customer service to speak with an actual person
High confidence · 49 reviews available
App Store Performance
| Chart | Rank | Change |
|---|---|---|
| Grossing | #53 | ▼3 |
What are the pros and cons of Beside (M1): AI Receptionist?
Pros
- Strong value proposition addressing professional pain points
- High-quality AI automation features
- Established user base with significant rating volume
Cons
- Critical technical instability (dropped calls)
- Inaccessible or ineffective customer support
- Opaque and confusing billing practices
What is the market outlook for Beside (M1): AI Receptionist?
Growth Opportunities
- Capitalize on gaps in competitor AI-actionable features
- Improve billing transparency to reduce churn
- Expand into small-team enterprise features
Market Threats
- Established VoIP competitors adding AI features
- Negative sentiment trends damaging brand reputation
- High churn rates due to reliability issues
What are the key takeaways for Beside (M1): AI Receptionist?
Beside (M1): AI Receptionist is a frustrating productivity app that is available. With a 4.8/5 rating from 8.3K reviews, it frustrates many users from users. Users particularly appreciate business efficiency, though reliability and call quality remains a common concern.
Best for: Busy professionals, including real estate agents, salespeople, entrepreneurs, and consultants, who manage high volumes of calls and require automated administrative assistance.
How much does Beside (M1): AI Receptionist cost?
Model: subscription
The app uses a high-value subscription model targeting professionals, positioning itself as a premium productivity tool rather than a low-cost utility.