American Electric Power

AEP Ohio

3.3(1K)

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Energy usage analytics increase user reliance on digital interface

• Reporting power outages via the application provides a fast and effective resolution experience for users
• Persistent login failures and authentication loops prevent users from accessing their accounts to pay bills

Appalachian Power

3.8(774)

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Digital bill management lowers administrative overhead

• Direct access to power company account information provides utility for users during unexpected power outages
• Persistent login failures and authentication loops prevent users from accessing account details or paying bills

Indiana Michigan Power

2.3(95)

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Analysis in progress

Kentucky Power

4.3(170)

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Mobile access to outage reporting and bill payment simplifies account management for busy residential customers

• Utility of the app for viewing balances and tracking electricity usage provides users with helpful control
• Frequent network errors and loading failures prevent users from accessing their accounts to pay bills