ADT Pulse® is a premium lifestyle and security app designed for ADT subscribers to manage home and business automation. While it holds a dominant market position with over 850,000 ratings, it is currently facing a critical reliability crisis. The app's value proposition of 'peace of mind' is being undermined by persistent technical failures in authentication and camera connectivity.
Product velocity
Unknown
Daily rank 🇺🇸
—
Lifestyle
Sentiment
4.8
926k reviews
Nemesis
Vivint
The App DNA
What makes this app unique?
For Existing ADT customers seeking remote management, automation, and peace of mind for their home or business security.
What does it look like?
Key features
Arm and disarm home or business security systems from anywhere in the world via smartphone
Control lights, locks, thermostats, and small appliances through custom automations and schedules
View live video feeds from security cameras to monitor property or check on family members
Access security controls, smart lights, and receive instant alerts directly via Apple WatchOS or Android Wear OS
Integrate with Google Assistant-enabled devices to control security and smart home gadgets via voice commands
How much does it cost?
Monetization is tied to long-term service contracts and professional monitoring subscriptions rather than app-based in-app purchases.
Velocity
Who built it?
ADT
8 apps tracked · Lifestyle
ADT+
ADT Wifi Fix
Blue by ADT
ADT (Alder) Home Security
Dealer Tech App
ADT Control ®
ADT Control ®User Sentiment
What do users think recently?
The recent review mood reads upset. Users appreciate basic functionality (when operational).
How are ratings & reviews evolving?
What users say, by theme
- Basic Functionality (When Operational)
Unlock 1 more frustration theme, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for ADT Pulse ®
How's the Lifestyle market?
The rivals identified
By Vivint, Inc.
The most direct competitor offering full-service professional installation, 24/7 monitoring, and integrated smart home control.
ADT Pulse ® vs Vivint
Unlock the deeper market read.
Access the full report for freeThe Analyst's Read
Key takeaways for ADT Pulse ®
Where is it heading?
The SWOT
- Massive historical user base and brand equity
- Deep ecosystem integration (Apple Watch, Google Assistant)
- Professional-grade monitoring backing
- Stabilize infrastructure to reduce high churn risk
- Leverage Google Nest partnership for better hardware synergy
- Improve customer support responsiveness for app-specific issues
Unlock 3 critical frictions, 3 market threats and the analyst’s take.
Access the full report for freeReport last updated