High confidence · Latest 100 of 5K total reviews analyzed

Frustrated

Recent user voice shows a frustrated sentiment. Users appreciate responsive support and general usability, but report inventory & booking management issues and app stability & performance.

Rating: 4.6

Reviews: 5K

Confidence: high

How did the latest release land?

Overall
4.1/ 5
(5K)
Current version
4.6/ 5
+0.6 vs overall
(343)
Main signal post-update: responsive Support.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Not enough recent reviews to plot a sentiment trend.

Review themes

Praise

What users love

  • Responsive Support
    • Very good technical support. Always respond & fixed reported issue.
  • General Usability
    • The app was user friendly interface & easy to maintain.
Complaint

Common complaints

  • Inventory & Booking Management Issues
    • I changed availability to 0 but its showing as bookable
    • Every other day I face overbooking issues.
  • App Stability & Performance
    • The app hangs or shows only white screens.
    • After update app is not responding showing white screen
  • Payment & Financial Disputes
    • dint get my payments from so long
    • I haven't been able to collect my booking fees for more than two months.

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Agoda YCS for hotels only, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0