Report updated Apr 16, 2026
Amazon Hub Counter
For independent business owners and staff members participating in the Amazon Hub Delivery Program.
Amazon Hub Counter is a challenged business app that is completely free. With a 3.0/5 rating from 784 reviews, it faces significant user friction. Users particularly appreciate general satisfaction, though app stability and crashes remains a common concern.
What is Amazon Hub Counter?
Current Momentum
v1.0
No release notes available.
Active Nemesis
UPS Access Point
By UPS
Other Rivals
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
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What Are The Key Features?
Tools for independent businesses to manage inventory and daily operations for Amazon package deliveries.
Staffed point management allowing customers to collect or return parcels in-store.
Integrated tools to manage payments related to Hub Delivery operations.
Administrative features to manage staff and user access within the Hub Partner portal.
How much does it cost?
- Free to use for authorized Amazon Hub Partners
The app is a B2B operational tool provided free of charge to facilitate Amazon's logistics network; it is not a consumer-facing revenue product.
Who Built It?
AMZN Mobile
Extending the Amazon ecosystem to mobile through high-utility consumer services and integrated enterprise logistics tools.
Portfolio
13
Apps
What other apps does AMZN Mobile make?
Amazon Flex
Amazon Fire TV
Amazon A to Z
Amazon Seller
Amazon Business: B2B Shopping
Amazon Kids Parent Dashboard
Explore the full AMZN Mobile report
Portfolio breakdown, audience, momentum, and every app published by AMZN Mobile.
What do users think recently?
High confidence · 51 reviews analyzed · Based on 51 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a frustrated sentiment. Users appreciate general satisfaction, but report app stability and crashes and authentication and login issues.
What Users Love
What Frustrates Users
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for Amazon Hub Counter?
How's The Business Market?
How does it evolve in the Business market?
Rank progression
1 active ranking tracked — 30-day window
The rivals identified
The outtake for Amazon Hub Counter
Strengths to defend, gaps to attack
Core Strengths
- Deep integration with Amazon logistics network
- Zero-cost B2B utility for partners
- Specialized PUDO (Pick-Up Drop-Off) workflow
Critical Frictions
- Severe technical instability and crashes
- Broken authentication and login loops
- Poor data visibility for earnings and performance
Growth Levers
- Competitors can exploit technical gaps with more stable white-label tools
- Potential to improve staff delegation and management features
- Market gap for more reliable partner-facing logistics software
Market Threats
- High partner churn due to operational frustration
- UPS Access Point's established and more stable retail network
- Emerging last-mile startups with superior mobile-first technology
Key Takeaways
Amazon Hub Counter is a challenged business app that is completely free. With a 3.0/5 rating from 784 reviews, it faces significant user friction. Users particularly appreciate general satisfaction, though app stability and crashes remains a common concern.
Where Is It Heading?
Trend analysis
Available very soon