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American Well for Clinicians vs its rivals

Side-by-side comparison against American Well for Clinicians's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

American Well for Clinicians
This App
Telehealth by SimplePractice
Nemesis
Northwell Primary Care Now
Contender
Vitable Health
Contender
FlexCare Digital Health
Contender
Cerebral - Mental Health
Contender
TrueYou Daily Personality Test
Peer
PatientsLikeMe
Peer
KangarooHealth
Peer
CareFirst Care Management
Peer
Core Identity
DeveloperAmerican WellSimplePractice, LLC.Northwell Health INCVitable IncFlexCare, LLCCerebral Inc.Truity Psychometrics LLCPatientsLikeMeKangaroo HealthCareFirst, Inc.
CategoryMedicalMedicalMedicalMedicalHealth & FitnessMedicalHealth & FitnessHealth & FitnessHealth & FitnessMedical
PlatformiOSAndroid, iOSiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOS, Android
Store Metrics
Rating1.6 / 54.8 / 54.9 / 54.9 / 53.5 / 54.6 / 54.8 / 54.2 / 54.5 / 54.8 / 5
Ratings Count64359,956642,109232,1102118669
PriceFreeFreeFreeFreeFreeFreeFreeFreeFreeFree
Release DateApr 19, 2015May 24, 2018Oct 12, 2025Dec 30, 2020Jan 12, 2021Dec 11, 2020Dec 5, 2023Mar 13, 2023May 10, 2019Nov 26, 2025
Last UpdatedNov 8, 2025May 11, 2026May 12, 2026May 4, 2026Apr 28, 2025Mar 16, 2026May 5, 2026Apr 21, 2026Apr 14, 2026Apr 13, 2026
Sentiment & Reviews
Sentimentnegativepositivepositiveexcellentnegativenegativemixednegativepositive-
Score20/10075/10085/10085/10030/10025/10065/10035/10085/100-
Praises-
  • Convenient telehealth access allows patients to attend therapy sessions from their own homes
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  • Professional and personable medical staff provide high quality care during virtual appointments
  • Simplified appointment scheduling and setup processes reduce barriers to accessing healthcare services
  • Service Breadth
  • Professional and empathetic care from individual practitioners keeps patients engaged with the service
  • AI coach quality
  • Community health sharing features provide comfort to users managing multiple chronic conditions
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Complaints
  • Technical instability and poor UI design
  • Forced disconnection occurs when users navigate away from the app to check calendars
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  • Technical instability including interface glitches and unresponsive navigation elements on Android devices
  • Mandatory phone number authentication restricts access for users preferring email-based login methods
  • Android Stability
  • Persistent application launch failures and freezing screens prevent users from accessing critical mental health care
  • Monetization friction
  • Frequent application crashes and freezing behavior prevent consistent access to health community groups
  • Unexplained account lockouts and session timeouts cause significant data loss during comment composition
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Requests-
  • Background multitasking support allows users to access other apps without closing the session
-
  • Physical medical identification cards requested to facilitate easier check-ins at external appointments
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Strategic Intel
Strengths
  • Accreditation by The American Telemedicine Association sustains institutional trust
  • Direct access to broad patient panel via American Well network
  • One-click connection mechanism reduces patient-side technical friction
  • HIPAA-compliant video architecture functions as a B2B distribution barrier
  • Unified health record linking virtual and in-person care
  • Dedicated concierge team for system navigation
  • Household-sharing model increases per-contract user density
  • 1,000+ free medication library functions as B2B distribution barrier
  • ACA compliance tools secure corporate HR budget lock-in
  • Multi-specialty service breadth (TeleSpine/TeleDentistry) creates a wider clinical scope than generalist urgent care apps.
  • Vertical pharmacy integration increases switching costs
  • Standardized 10-week clinical methodology ensures treatment consistency
  • Truity brand authority drives organic trust
  • Sage AI coach provides low-friction entry
  • B2B revenue model via 80+ research partnerships
  • Longitudinal data collection creates high switching costs
  • Clinical pedigree from Johns Hopkins and Kaiser Permanente establishes high trust for B2B enterprise sales
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Weaknesses
  • 1.6-star rating indicates severe UX friction
  • Manual documentation workflow creates administrative burden
  • Forced disconnection on screen-switching disrupts clinical workflow
  • Video quality degradation persists in longer sessions
  • 0.49★ Android-iOS rating gap
  • Limited service scope compared to multi-specialty telehealth rivals
  • Android interface glitches erode daily active habit
  • Mandatory phone-number authentication restricts user onboarding
  • Lack of specialized mental health services limits utility
  • 1.86★ Android rating indicates critical stability issues that drive churn before the first consultation.
  • Persistent app launch failures and freezing screens
  • Opaque billing practices causing financial distress
  • 0.7★ Android-iOS rating gap
  • Limited retention beyond initial tests
  • High crash frequency during navigation
  • Session timeouts cause significant data loss
  • 0.5★ rating gap between iOS and Android
  • Low review volume (92 total) indicates limited organic discovery and high reliance on clinical referrals
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Pricingfreesubscriptionfreesubscriptionsubscriptionsubscriptionfreemiumfreefreefree
Momentum-MaintenanceActiveMaintenanceMaintenanceMaintenanceMaintenanceMaintenanceMaintenance-
Update Cadence-5 versions, ~59d avg5 versions, ~6d avg2 versions, 1 majors/6mo, ~1d avg2 versions, 1 majors/6mo, ~129d avg2 versions, ~0d avg2 versions, ~5d avg2 versions, ~22d avg2 versions, ~0d avg-

Compare American Well for Clinicians head-to-head

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by American Well for Clinicians, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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